Ozawa Handmade Natural Branch Wood Pendant Light Living Room

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free delivery on all orders shipping to most countries such as France, Belgium, Luxembourg, Monaco, Switzerland and Haiti.

Delivery time = Process time ( order preparation )+ Shipping time.

In most cases, we will process and arrange shipment within 2-10 working days after receiving your order. Shipping time is 2-5 weeks, for the same country, shipping time varies from region to region.
• We ship for free delivery on all orders shipping to most countries (except Iceland). Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If the shipping address is in Iceland, we need to charge a shipping fee of at least €80.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

We offer a complimentary cancellation option within the first 24 hours of placing your order, without requiring any specific reason. However, please note that once your order has been shipped, cancellation is no longer possible. If you still wish to proceed with cancellation after shipment, there will be a charge of 30%-50% of the order amount to cover our storage, order preparation, and shipping costs. This fee will be deducted from the refund amount for the item(s) you have purchased.

2. What if I receive a damaged item?

Products that are received with broken glass, dented shades, or frames, although not considered defective, can be rectified by replacing the glass or shades at no additional cost. However, if you prefer to return the item instead of receiving a replacement, it will be treated as a standard return, and a return fee of up to 35% may be charged. Additionally, please note that we reserve the right to deduct any outbound shipping charges from the refund amount.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Can the lamp dimmable?

If your lamp utilizes bulb types such as E27, E14, G9, or others, you can opt for a dimmable bulb to enable dimming functionality with your existing dimmable system. However, if you do not have a dimmable system at home, please contact us, and we will be happy to customize the lamp for you.For lamps equipped with LED chips, the light source inside cannot be changed. Typically, we offer warm light, cool light, and dimmable versions for these lamps. If the product page does not mention a dimmable version, please reach out to us for further information. We have the capability to make all lamps dimmable. If you have such a requirement, please feel free to contact us without hesitation.Please note that while I strive to provide accurate and helpful information, it's always recommended to double-check with the specific seller or manufacturer for precise details regarding their products and customization options.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.