Delivery Area
Our site offers shipping to various countries, including the France, Belgium, Luxembourg, Monaco, Switzerland and Haiti. However, please be aware that shipping to Iceland may experience delays due to the complex weather conditions, and a minimum shipping fee of €80 will be applied. If your shipping address is in Iceland, kindly contact us via email at [email protected] prior to placing an order. Unfortunately, we regret to inform you that we are currently unable to ship to Ukraine due to ongoing circumstances. We apologize for any inconvenience this may cause and appreciate your understanding.
Free Shipping Policy
• We offer free delivery on all orders to most countries such as France, Belgium, Luxembourg, Monaco, Switzerland, Haiti.
• If the shipping address is in Iceland, we need to charge at least €80 for shipping.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Once your order information received, we will process the order:
The order preparation process typically takes between 1-2 weeks. Please note that certain customized lamps may require additional time for preparation. Once your order has been shipped, you will receive a comprehensive shipping information email that includes the tracking number and a link to the tracking website.
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
(1) Free Shipping:
• Carrier: EMS
• Cost: Free on al orders
• Process Time: 1-2 weeks
• Shipping Time: 2-4 weeks (To most countries such as France, Belgium, Luxembourg, Monaco, Switzerland, Haiti. Except Norway, Iceland, Cyprus)
(2) Fastest shipping:
• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(3)Fast Shipping: only available to Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: € 100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
Delivery Time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-€20 per piece.
If you are not sure about it, please contact us at [email protected]
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Q&A
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team [email protected] for the latest logistics information.
Do you ship to my country?
We ship to most countries such as France, Belgium, Luxembourg, Monaco, Switzerland, Haiti. If you are not sure whether we ship to your country, contact us at [email protected]
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
• If you do, we will be responsible for 20% of this amount.
• In the most cases, the amount for customs duties: 0-€20 per piece.
